I have been trying since 12/17/08 to get a replacement printer for my malfunctioning C6280 PhotoSmarl All-in-One. Been one the phone with the help desk with 2 differemnt support agent ande their manager requested I fax proof of infor to to Proof of Purchase Team and I did so when I got off the phone. The orginal receipt, ticket number 8019494838 12/17/08 CST 20:29 with credit card information name address and phone number and to call the next day to see if you all received it. I call 12/18/08 and they said they have not received the fax and there were a lot of them to go thru. Called everyday till Christmas. 12/26/08 I repeate4d the fax information to no avail. I was told I was to receive a new printer with a return lable and to place the malfunctioning one in the box and send it back to HP. Then I started getting e-mails frm Samara and Jasmine and was finally told it was sent to the concern department and I would hear from them. Still nothing. My printer is still under warranty and I feel I am being treated very poorly. I also sent all the documents via UPS 12/29/08 which cost me $22.00 to 3000 Hanover Street Palo Alto, CA94304-1185. Please, please resolve this matter and send me a new computer as I am still under warranty.

MS Kay Flanagan
127 Preswick St
Temperance, MI 48182
(419)320-7063